Terms of Service

Welcome to the terms and conditions governing your use of the Prima Watch Gallery website. By accessing or using this website, you agree to be bound by these terms and conditions and all terms incorporated by reference. If you do not agree to all of these terms, do not use this website.

References to "we," "us," or "our" mean Prima Watch Gallery, operating from Suite 7-10, Block A, Suntech @ Penang Cybercity, Jalan Mayang Pasir 3, Bayan Baru, Penang, 11950, Malaysia. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Our Services

Prima Watch Gallery provides an online sales platform for luxury and casual watches. Our services include watch authentication and appraisal services, minor watch repair and battery replacement, sale of watch accessories and straps, gift packaging options, secure worldwide shipping, and customer support and warranty handling.

Website Use

You agree to use the website only for lawful purposes and in accordance with these terms. You agree not to use the website:

User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Product Information

We attempt to be as accurate as possible when describing our products. However, we do not warrant that product descriptions, pricing, or other content on the site is accurate, complete, reliable, current, or error-free. If a product offered by Prima Watch Gallery is not as described, your sole remedy is to return it in unused condition in accordance with our return policy.

Pricing and Availability

All prices are subject to change without notice. We reserve the right to modify or discontinue any products or services without notice. While we strive for accuracy in pricing, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Order Acceptance

Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. We may require verification of information prior to the acceptance of any order. We reserve the right to limit the quantity of items purchased per person, per household, or per order.

Shipping and Delivery

We offer secure worldwide shipping. Shipping costs and estimated delivery times are provided during the checkout process. Delays may occur due to factors outside our control, such as customs processes or carrier issues.

Returns and Cancellations

Please refer to our separate Return Policy, which is incorporated into these terms by reference. We will handle returns and cancellations in accordance with that policy.

Warranties

Many of the watches we sell come with a manufacturer's warranty. Any warranties provided are typically those of the manufacturer, not Prima Watch Gallery. We will assist with warranty handling in accordance with the manufacturer's terms and our internal procedures. For authentication, appraisal, repair, or battery replacement services, specific service terms and warranties (if any) will be provided separately or at the time of service engagement.

Intellectual Property

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Prima Watch Gallery or its content suppliers and protected by international copyright laws. The trademarks and trade dress of Prima Watch Gallery may not be used without our prior written permission.

Links to Third-Party Sites

This website may contain links to third-party websites that are not owned or controlled by Prima Watch Gallery. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

Disclaimer of Warranties

This website and all information, content, materials, products (including software) and services included on or otherwise made available to you through this site are provided by Prima Watch Gallery on an "as is" and "as available" basis, unless otherwise specified in writing. Prima Watch Gallery makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site.

Limitation of Liability

Prima Watch Gallery will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Indemnification

You agree to indemnify, defend, and hold harmless Prima Watch Gallery, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your account.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. You agree to the exclusive jurisdiction of the courts located in Malaysia for any disputes arising out of or relating to these terms or the website.

Changes to Terms

We reserve the right to make changes to our site, policies, service terms, and these terms and conditions at any time.

Contacting Us

For any correspondence regarding these terms and conditions or any other matter, please use our physical address:
Prima Watch Gallery
Suite 7-10, Block A, Suntech @ Penang Cybercity,
Jalan Mayang Pasir 3, Bayan Baru, Penang,
11950, Malaysia.