Privacy Policy for Prima Watch Gallery

Prima Watch Gallery is committed to protecting the privacy of visitors to our online platform and users of our services. This policy outlines how we collect, use, disclose, and protect your personal information. By using our site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information to provide and improve our services to you. The types of personal information we may collect include:

• Information you provide directly: This includes information you provide when creating an account, placing an order, requesting authentication or repair services, contacting customer support, or subscribing to newsletters. This may include your name, shipping address, billing address, email address, phone number, payment information, details about the watches you submit for service, and any other information you choose to provide.
• Information collected automatically: When you visit our site, we may automatically collect certain information from your device. This information may include your IP address, browser type, operating system, referral source, duration of visit, pages viewed, and clickstream data. This information helps us understand how visitors use our site and services.
• Information from other sources: We may receive information about you from third parties, such as payment service providers or shipping partners, in connection with your transactions.

How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including managing payments, shipping, and delivery of products or services.
• To provide and manage the services you request, such as watch authentication, appraisal, repair, and battery replacement.
• To communicate with you about your orders, services, account, and inquiries.
• To improve our online platform, products, and services based on usage patterns and feedback.
• To personalize your experience on our site and present content and offers tailored to your interests.
• To manage customer support requests and provide assistance.
• To send you marketing communications about our products, services, or promotions, where you have given consent or where permitted by law.
• To ensure the security of our site and prevent fraud or other malicious activities.
• To comply with legal obligations and enforce our terms and conditions.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties only in the following circumstances and for specific purposes:

• Service Providers: We may share information with third-party companies and individuals who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, hosting services, and customer service. These parties are authorized to use your personal information only as necessary to provide these services to us.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:

• The right to access: You have the right to request copies of your personal data that we hold.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the address provided below. We will respond to your request in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including personal data, to Malaysia and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that adequate safeguards are in place for such transfers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us by mail at: